Consumer Rights and Responsibilities module has been designed to promote understanding of basic EU and National legislation regarding consumer rights & responsibilities to enforce fair treatment from consumer and seller sides. It provides knowledge of  understanding of consumer rights & responsibilities in relation to the purchasing of goods & payment for various services,   problem resolving process when there is purchased inadequate good or Serviss  or there is a personal debt problems.

The module enables the adult educators to develop greater personal knowledge about consumer rights & responsibilities as individuals and will empower them to deliver high quality training to adult learners.

4.1: Protection of consumers rights by consumer legislation

This is a sample course with contents and activities. You can take a look how ressources and activities are displayed in a course view. This sample course uses the "Topics" course format.

4.2: Consumer rights & responsibilities in relation to purchases of goods and Services

This is a sample course with contents and activities. You can take a look how ressources and activities are displayed in a course view. This sample course uses the "Topics" course format.

4.3: Advice, Complaints and Dispute resolution when things go wrong

This is a sample course with contents and activities. You can take a look how ressources and activities are displayed in a course view. This sample course uses the "Topics" course format.